IMPORTANT NOTICE: Our Support hours and staffing will be limited for Independence Day. Please expect delayed responses.

What if my event is canceled?

If your event is cancelled or postponed  more than one hour before the event is scheduled to start, you're entitled to a full refund. You will receive an email a day after the scheduled event date, at the latest, letting you know your purchase has been refunded due to event cancellation.

If your event is  cancelled or postponed less than one hour before the event is scheduled to start, your parking pass becomes non-refundable. Please see Part II Section 4 of our Terms for more information.

In the case that your event was postponed more than one hour before the event is scheduled to start, your parking pass will update automatically to reflect the new event date. If you're unable to make the rescheduled event, you're welcome to cancel your updated pass by following the normal cancellation steps. 

 

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